Shipments and returns

Your shipment

Orders are generally dispatched within 1 day after receipt of payment and are shipped with tracking and drop-off without signature. Our couriers delivery time is typically 2-4 working days, however, on rare occasions, delivery may take a little longer due to road traffic or incidents.  If you would like a 'sign for' delivery, please contact us prior to ordering.

We advise our customers to inform us of any potential instructions for the couriers in case if the recipient is not there upon attempted delivery(i.e: Please leave the parcel with the neighbour at no. 7 if I'm out, etc.)

The courier will make up to 3 delivery attempts. Following 3 unsuccessful delivery attempts the parcel may be available for collection from a local delivery depot for up to 7 days or returned to us. In such cases we will refund the price of the product but not the delivery cost, upon receiving the returned product in a resalable condition.

Please make sure that the shipping address is absolutely accurate and in the right format. You can refer to the Royal Mail address finder web site for guidance on the format of your address. We are unable to amend the delivery address after your order is shipped. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Every care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.